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FAQ’s

Shopping Guide

We solve all the most common doubts that our clients usually send us so that you can make your online orders with complete peace of mind.

From which countries can you buy from Carrasco online store?

You can have access to our products from Spain (Peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla) and Andorra. All countries belonging to the European Union and Norway.

How much does it cost for the deliver?

Spain Peninsular: Orders over 95 € will have free shipping. For orders less than that amount, the shipping cost will be 12 € in Spain (except Ceuta, Melilla and the Balearic Islands, which will be 25 €). Orders of less than 300 € will not be able sent to the Canary Islands and from 300 € the shipping will be 50 €. Andorra, the rest of the EU and Norway will have free shipping costs for orders over € 300, and € 25 for orders less than that amount. If there are local customs taxes, these will need to paid by the customer in the destination.

Can I return my order?

Yes, you have a maximum return period of 14 days from the date of receipt of the shipment, with the exception of sliced ​​or vacuum-packed products or products that have been taken out of their packaging or removed their original label that has not They admit returns for health reasons. The products must be returned in their original packaging and in perfect condition.

How do I manage a return?

You just have to contact us at pedidosonline@carrascoibericos.com indicating in the subject the order number and the reason for the return. We will take care of picking it up at the same address where it was delivered at no cost.

Can I send as a gift?

Yes, we can send any of our packs to whoever you want. You just have to select an address other than the billing address and select the option as a gift. In this way, the delivery will not sent with the price.

How do I follow-up my order?

When you accept the purchase, you will receive an email with all the details of your order and its reference number. Please, always check that our email is in your inbox and not in "Spam". The merchandise will arrive at the indicated address within the indicated deadlines. If you have any questions, you can always contact us at ordersonline@carrascoibericos.com and we will respond to you in 24 hours.

How can I pay for the order?

We offer you two secure forms of payment. By credit card (Visa, MasterCard or American Express) or through Pay Pal.

Will I have an invoice for my order?

If you need the invoice, you can select the option with “invoice. ” If you forget to select this option, and you need the invoice, please contact us.

How long will it take to receive my order?

From the moment you confirm the purchase on our website, you will receive the order at the address indicated during the purchase process within 2-4 working days for the Spain peninsular, 4-5 days for the Balearic Islands, Ceuta and Melilla, 3-4 working days for France, Italy, Germany, Portugal and Androrra, and 5-7 working days for the rest of the EU. ** Make sure you write the address correctly, and the contact number is necessary.

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